Our contact details

Name: Tiny Town Café

Address: The Kennet Centre, Newbury, RG145EN

Phone Number:

E-mail: ricky@tinytownnewbury.co.uk

At our role play centre, we take your privacy very seriously. This privacy policy outlines how we collect, use, and protect your personal information through our online booking system.

Collection of Information

When you use our online booking system, we may collect the following personal information:

• Full name
• Contact information (phone number, email address)
• Information about your child(ren) (age)
• Payment information (credit/debit card details)

We use this information to process and confirm your booking, and to keep you informed about any changes or updates related to your booking.

Use of Information

We use your personal information to:

• Process and confirm your bookings
• Communicate with you about your booking(s)
• Contact you regarding any changes or cancellations to your booking(s)
• Process payment for your booking(s).
• We may use your email address to send you marketing communications, updates, and promotional offers related to our services. You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link included in the footer of our emails.
• Improve our services and customer experience

Protection of Information

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols and technologies to keep your personal information secure.

Disclosure of Information

We do not disclose your personal information to third parties, except in the following cases:

• We may disclose your information to our payment processing partners to facilitate payment for your booking(s).
• We may disclose your information to relevant authorities if required by law, or to protect the safety and security of our staff and customers.
• We may disclose your information to third-party service providers who assist us in delivering services to you (such as email and SMS providers for communication purposes).

Cookies

We use cookies to personalise your experience on our website and to analyse website traffic. Cookies are small files that are stored on your device by your web browser. You can choose to disable cookies or to be notified when cookies are being sent to your device, but this may impact your experience on our website.

Changes to Privacy Policy

We may make changes to this privacy policy from time to time. You will be informed of any changes by email or on our website.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us through the contact information provided on our website.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at ricky@tinytownnewbury.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk